Refund policy
Furniture Return & Damaged Items Policy
1. Return Window
Customers may request a return within a strict timeframe of 3 to 7 days from the date of delivery. Any return requests made after the 7th day will be automatically declined.
Customers may request a return within a strict timeframe of 3 to 7 days from the date of delivery. Any return requests made after the 7th day will be automatically declined.
2. Condition of Items (Standard Returns)
To be eligible for a standard return, the furniture must be in its original, unaltered, and pristine condition. It must be free of any scratches, stains, damages, or signs of assembly and use. All items must be returned in their original packaging with all accompanying hardware and documentation.
To be eligible for a standard return, the furniture must be in its original, unaltered, and pristine condition. It must be free of any scratches, stains, damages, or signs of assembly and use. All items must be returned in their original packaging with all accompanying hardware and documentation.
3. Restocking and Processing Fees
All approved standard furniture returns are subject to a 20% restocking fee, which will be deducted from the total refund amount. This fee covers quality inspection, handling, and warehouse processing costs.
All approved standard furniture returns are subject to a 20% restocking fee, which will be deducted from the total refund amount. This fee covers quality inspection, handling, and warehouse processing costs.
4. Damaged or Defective Items Policy
If your furniture arrives damaged or defective, the 25% restocking fee will be completely waived. To report a damaged item, you must comply with the following protocol:
If your furniture arrives damaged or defective, the 25% restocking fee will be completely waived. To report a damaged item, you must comply with the following protocol:
- Photo Evidence: You must take clear, high-resolution photos and/or videos showcasing the damage or defect.
- Email Submission: Send the media proof to our official store email within 48 hours of delivery. monalizafurnishings@monalizafurnishings.store
- Shipping Responsibility: Upon approval of your damage claim, you will not be charged any penalties or restocking fees. However, the customer remains solely responsible for paying all return shipping and transportation costs to send the item back to our warehouse.
5. Return Shipping and Logistics
The customer is solely responsible for arranging and paying for all return shipping and transportation logistics for both standard and damaged returns. Original delivery and shipping charges are strictly non-refundable.
The customer is solely responsible for arranging and paying for all return shipping and transportation logistics for both standard and damaged returns. Original delivery and shipping charges are strictly non-refundable.
6. Non-Returnable Items
Custom-made, personalized, altered, or clearance furniture pieces are final sale and cannot be returned or refunded under any circumstances.
Custom-made, personalized, altered, or clearance furniture pieces are final sale and cannot be returned or refunded under any circumstances.